The kind of ticket purchased determines the Refund Policy for Iberia Airlines. Although there can be service charges, refundable tickets can be returned without incurring penalties. Though they can occasionally be swapped or rescheduled for a cost, non-refundable tickets are typically not refundable. Any kind of ticket holder is entitled to a complete refund if the airline cancels or significantly alters a scheduled flight. Processing dates may differ, and refund claims must be submitted via the original place of purchase. At Iberia's exclusive discretion, exceptional situations like illness or death may call for an exemption.